ServiceMag 3 launched

By Linda Mbabazi

(L-R) The CEO of RDB, John Gara and Sandra Idossou unveil the third issue of the ServiceMag. (All photos by Malik Shaffy)

IF Sandra Idossou ever tires of being a consultant she should consider becoming an event organiser.

On Thursday night, Sept 30, Idossou, now a household name in customer service, launched her third issue of the ServiceMag in a classy cocktail event held at Manor Hotel, in Nyarutarama.

The function was well-attended and attracted various personalities from corporate companies and many others from the business sector.

In the magazine, Idossou describes Rwanda as a dynamic country in which so much is happening. There is much mention of the Common Market Protocol; since July 1, 2010, Rwanda together with Kenya, Uganda, Tanzania and Burundi have embarked on this Protocol that will bring about free movement of labour, capital, goods and services within region.

The focus of the new issue is the East African Community Common Market Protocol, and the main purpose of the launch was to bring together people in the service industry to discuss their challenges, share best practices and of course network.

The 57-page magazine covers a cross section of topics from business to entertainment; published in English, French and Kinyarwanda.

It is generally agreed that customer service in this country has been moving at a snail’s pace. A quick conversation with Idossou would give you some basic tips on how to treat a client at your place of work.

Of course, it is through training that people get to know the importance of treating customers with integrity and hospitality. Thereafter, people would always want to come to you for more services.

Maybe her name has become famous due to her reputed work ethics. Idossou’s efforts to educate the public on good customer service have created a positive impact in the country’s growing business sector.

Dressed in a black outfit, Idossou spotted a mix of modern and traditional hairstyle with dreadlocks, giving you a sense of rich, traditional culture that imbues her personality.
Her charming smile says it all. Additionally, Idossou speaks with a sense of confidence that endows her with a huge presence.

Despite the sophistication about her and the stardom on the customer service platform, Idossou can also be described as a simple lady.

Ends