Following the demand of the Management of Corar sa Rwanda, a training on Customer Service has been organised for 21 staff for 2 days from March 20th till 21rst at the Centre National de Pastorale Saint Paul de Kigali.
The title of the training was “ Welcoming is a State of Mind ” and its objective was to give practical welcoming knowledge to participants that will help them improve on their customer service attitudes.
The participants came from the following departments: Life, Car, Sickness and IARDT.
They were from the following agencies: Nyagugogo, Remera, Gitarama, Gikongoro, Butare, Kibungo, Gatuna, Ruhengeri, Bymba, Cyangugu and Kigali Head Office
Participants enjoyed the training, participated very much and the group dynamic had a very positive effect on their learning process. Training was done with less of theory but with numerous practical exercises.
This is a participant feedback the day following the course
" Good morning Madam,my names Uwimana Isaac,i'm one of the Corar staff which was following the training in costumer care at saint paul,i would like to thank you very much because you did something which was needed in our daily job.so congratulation and i think you will continue helping people of rwanda in that matter.
my self i think after getting this training i'm gonna do better in welcoming client and other people knowing that ( the client is the reason of my existance in Corar),thank you so much,be blessed.
Isaac from Corar Gitarama"
This is another participants feedback
" Bonsoir Sandra! C'est Patrice, un des participants à votre dernière formation sur l'Accueil des clients! Encore une fois, permettez-moi de vous dire Merci pour votre travail de grande consistance et une méthodologie appliquée! Vous avez été professeur, non?
Bonne soirée et courage, le marché est encore vaste!Patrice."
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