19 staff from Bralirwa went through a two-days-training on Customer Care.
Trainings were held on November 11th and 12th 2009 at the Laico Hotel in Kigali and participants were Bralirwa staff from Gisenyi and Kigali.
Some topics treated during the training sessions were:
Importance of the Customer
Internal & External Customers
What is Custumer Care
Importance of First Contact and Welcoming
Attitudes & Behaviours
Communicating with Customers
Dealing with Difficult customers and Complaints
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