Customer Training for The Rwanda National Police

On Thursday June 11th 2009, the Rwanda Development Board organized a workshop on Customer Care for Rwanda National Police.

Training that attracted more than 80 officials of the RNP was facilitated by Sandra IDOSSOU.

The workshop started with a presentation on The Impact of Poor Customer Service on the Economy of Rwanda by Gloria Lwakabamba of the Institute Political Analysis and Reserach ( IPAR). This presentation showed cleary that Customer Service can have a positive on the GPD of this country if people in all sectors of service improve their customer service attitudes.

After Gloria's presentation, Amin Gafaranga in Charge of Customer Service at the RDB also made an introduction on our Survey he carried out on the perception of the Police by citizens here in Rwanda. His presentation showed that there is a gap between the perception of the Police by citizens and what the Image the Police wants to send out to Citizens.

After these 2 presentations, I carried out the training session on how best the police could offer better customer service.

Some of the topics we talked about where:

1. What is Customer Service at the Police

2. What are Citizens expecting from the Police

3. The Role of the Police

4. Importance of Welcoming and First Contact with Citizens

5. Attitudes and Professionalism

6. The 9 Ingredients for a Good Customer Service by the Police.

I was very much impressed by the presence and contributions of the Commissionner General of the Rwanda National Police Madam Mary Gahonzire and by the Deputy CEO of the RDB, Ms Clare Akamanzi who participated very much in this session. Both stayed till the end of the workshop. This clearly shows how important Customer Service is to both organizations as well as to the Country in whole.

At the end of this session, the RNP officials appreciated the workshop and invited that more of such be organized for other government and public institutions.