Customer Care Training

The first leading bank in Rwanda " Banque de Kigali" has embacked on a Quality of Service journey by training all its front line staff and cashiers on Customer Care.

These trainings are organised in partnership with SHEI Consulting & Alain Molens & Associates.
105 participants from all different branches and cities are participating in this very interesting training.

Participants are given the basics knowledge on Customer Needs, Importance & Satifaction.

Exersices like competition visits where the 6 main commercial banks in Rwanda are visited by participants.

Training on Welcoming for Bancor Staff Rwanda

There were series of trainings on Welcoming for 33 staff working at Bancor/Access Bank in Kigali Rwanda.

Some of the topics were on:

• Customer Experience
• Welcoming on telephone
• Professional Attitudes
• Secrets of Welcoming
• Rules of language

Participants apprciated the customer experience they had and the games.

Mystery Shopping

We can help you understand the quality of service offered to your customers by sending mystery shoppers in your company.

They act as real customers and send you at the end a report.

The Areas of evaluation are:

Decoration & Entrance & First Impression
Arrival & First Contact
Service Staff / Dress code/ Language
Sales attitudes
Departure

This repport will help you know the disfunctionnings of your services.

Presentation of Shei Consulting

Here is a brief description of our activities and references of our firm.

We train staff with a direct customer contact on Sales, Marketing, Quality and Customer Care.

We are definitely good at training because we do our trainings differently. We use a lot of games and viedo material and make sure that participant have a memorable time during training.

We can help your team members develop their potential so as to offer excellent quality of Service.

Just contact us. info@sheiconsulting.com

Dernières Formations sur " l'Image Personnelle"

Shei Consulting a dispensé une serie de formation en Mai 2008 aux responsables d'agences et autres collaborateurs de la Banque Commerciale du Rwanda ( B.C.R) sur l'Image Personnelle.

Cette formation avait pour objectif de comprendre l'importance de son imgae personnelle sur l'impact professionnel.

Les thèmes abordés étaient entre autre:

• 
  1. Identité Corporate de son Entreprise
  2. Importance du Premier Contact
  3. La Règle des 4 X 20 et la première Impression
  4. Code d'habillement
  5. Mariage des Couleurs
  6. Les Règles de maquillage
  7. Démarche, langage et communication non verbale

Les séances de maquillage ont été très appréciées.
les stagiaires ont tiré de cette formation des connaissances qui vont les aider même dans leurs vies privées.

Nos clients

Bonjour à tous

Bienvenue sur le blog de Shei Consulting, cabinet de conseil, formation en Qualité, Ressources Humaines, Relations Clientèle et Marketing.

Nos Clients sont:
Hôtels et Restaurant
Compagnies Aériennes
Agences de Voyage
Banques
Compagnies d'Assurance
et toutes les entreprise de service