mardi 23 septembre 2008

Customer Care Training


The first leading bank in Rwanda " Banque de Kigali" has embacked on a Quality of Service journey by training all its front line staff and cashiers on Customer Care.

These trainings are organised in partnership with SHEI Consulting & Alain Molens & Associates.
105 participants from all different branches and cities are participating in this very interesting training.

Participants are given the basics knowledge on Customer Needs, Importance & Satifaction.

Exersices like competition visits where the 6 main commercial banks in Rwanda are visited by participants.