Training on Welcoming for Bancor Staff Rwanda

There were series of trainings on Welcoming for 33 staff working at Bancor/Access Bank in Kigali Rwanda.

Some of the topics were on:

• Customer Experience
• Welcoming on telephone
• Professional Attitudes
• Secrets of Welcoming
• Rules of language

Participants apprciated the customer experience they had and the games.

Mystery Shopping

We can help you understand the quality of service offered to your customers by sending mystery shoppers in your company.

They act as real customers and send you at the end a report.

The Areas of evaluation are:

Decoration & Entrance & First Impression
Arrival & First Contact
Service Staff / Dress code/ Language
Sales attitudes
Departure

This repport will help you know the disfunctionnings of your services.

Presentation of Shei Consulting

Here is a brief description of our activities and references of our firm.

We train staff with a direct customer contact on Sales, Marketing, Quality and Customer Care.

We are definitely good at training because we do our trainings differently. We use a lot of games and viedo material and make sure that participant have a memorable time during training.

We can help your team members develop their potential so as to offer excellent quality of Service.

Just contact us. info@sheiconsulting.com