24 head of departments and supervisors participated in a One-day Training Course organized by the new acting Managing Director of the company Mr Segun Durojaiye.
This training was held at the Laico Hotel Umubano Kigali on Wednesday July 29th.
The Training was interesting and it was aimed at providing solutions of the poor customer service that is offered to customers.
Participants worked on the mystery shopping reports and worked on action plans in order to improve the image of Sonarwa.
The two main areas that were dealt with were:
1. Attitudes
2. Welcoming
Participants at a group session
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