Exhibitors will be rewarded on Customer Care at the end of the exhibition

PSF and RBD will be rewarding exhibitors on good Customer Care Service

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Kigali — The 2009 Rwanda International Trade Fair (RITF) has opened today at the Gikondo expo ground.The 12th trade fair, which will run till the 10th of August 2009, is said to have attracted 419 exhibitors from within Rwanda, the region and afar. This year's turn up increased by 34 percent as compared to 300 exhibitors registered in 2008.

Ten countries are confirmed present some of which include: India, Dubai, Turkey, Egypt, Ghana, Kenya, Uganda, Tanzania, Rwanda and Burundi. According to the Private Sector Federation (PSF), organisers of the expo, there is an increase in the number of exhibition stands owing to the high turn over of participants.

There are 664 stands this year compared to 564 set up last year.

Ahead of the expo, local exhibitors and traders were trained in customer care services.

[trainngs delivered by Sandra IDOSSOU from SHEI & ENZ COnsulting]

The two days training was to equip exhibitors with knowledge to lure and satisfy customers. This will see customer care service providers awarded. Winners will be announced daily and awards to be given to overall winner at the end of the trade fair.

This new awarding initiative was introduced by the PSF in collaboration with the Rwanda Development Board (RDB).

The Federation's CEO, Emmanuel Hategeka explained that the public will cast by using their expo tickets and customer care boxes and winners will be awarded customer care prizes.