The Customer Care Handbook written by Sandra IDOSSOU has been launched in Kigali.
The Private Sector Federation (PSF) was the main partner of this handbook that was sponsored by the Rwanda Development Board (RDB). This handbook is in English and Kinyarwanda is an educational tool that deals with basic knowledge on Customer Care.
The user-friendly 46 pages handbook is targeted at all people with a direct contact with customers. The 14 chapters written in a simple language with many quotations is meant to be read within a short period.
Some of the 14 chapters in the handbook are :
1. What is Customer Care?
2. The Prerequisites of Customer Care
3. Why is the Customer Important?
4. Role of Contact staff
5. Welcoming Customers
This handbook is really a must read material and all business owners should absolutely buy them for all their staff.
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