The first leading bank in Rwanda " Banque de Kigali" has embacked on a Quality of Service journey by training all its front line staff and cashiers on Customer Care.
These trainings are organised in partnership with SHEI Consulting & Alain Molens & Associates.
105 participants from all different branches and cities are participating in this very interesting training.
Participants are given the basics knowledge on Customer Needs, Importance & Satifaction.
Exersices like competition visits where the 6 main commercial banks in Rwanda are visited by participants.
These trainings are organised in partnership with SHEI Consulting & Alain Molens & Associates.
105 participants from all different branches and cities are participating in this very interesting training.
Participants are given the basics knowledge on Customer Needs, Importance & Satifaction.
Exersices like competition visits where the 6 main commercial banks in Rwanda are visited by participants.
