Customer ServiceTrainings

The Inspire Management Institute of Kigali, in partnership with SHEI & ENZ Consulting have organized a training session entitled " Customer Service Attitude".

Trainings were held at the Kigali Top Tower hotel and had 15 participants from diverse companies such as RWARRI, FOND D'ENTRETIEN ROUTIER, MUTARA, OCIR THE, IMPRIMERIE NATIONALE DU RWANDA, UTEXRWA.

Trainings started on March 24th and finished on Thursday 26th and were facilitated by Edgar Ogao from IMI and Sandra IDOSSOU from SHEI & ENZ.

We were so prividged to have members of the media cover the closing ceremony that witnessed the managers of participants companies as well as directors of IMI.

Training Certificates were awarded to participants who were very happy to have benefitted from these trainings and who invited Rwandan business owners to send all their staff to such trainings.

This is what was written in the press this morning


http://newtimes.co.rw/index.php?issue=13848&article=14555

15 train in customer care
BY SAM NKURUNZIZA

15 participants from five different business institutions Thursday completed a three-day training on creating a good customer service culture.

The training was jointly conducted by Inspire Management Institute (IMI) and experts from a local company Shei and Enz consulting firm.

The participants were drawn from Mutara Enterprises, Utexrwa, Road maintenance Fund and Imprimerie Nouvelle du Rwanda among others.

Officiating at the closing ceremony, IMI’s Director, Vianney Shumbusho, urged the beneficiaries to put into practice the lessons acquired if they are to benefit the companies they work for.

“If the level of business in Rwanda is to improve, we need to raise the quality of our customer care to international standards,” Shumbusho said before rewarding each with a certificate of merit.

Edgar Ogao who has previously trained over 200 people, underscored the need to bridge the skills gap in Rwanda, pointing out that in the next three years, poor customer care will be a thing of the past.

“Such trainings to motivate workers have started with the private sector but soon the public sector will also be brought on,” said Ogao

He revealed that more trainings in various fields like human resource and consultancy, salary survey and recruitment, leadership and management were underway.

Moses Nturo, one of the participants hailed the organisers of the study meeting and said he had learnt a lot from the sessions over the three days.

“At this rate a country which aims at developing with maximum spirit and minimum delay, the training could never have come at a better time than now,” Nturo who is also sales manager of Mutara Enterprises said.

In a bid to instil the culture of good customer care, the government has set up a ten-person Customer Care Task Force headed by Claire Akamanzi, one of the deputy CEOs of Rwanda Development Board (RDB).