Trainings for Ecobank Rwanda Staff

As part of their induction trainings, 19 new staff have undertaken a training course delivered by Sandra IDOSSOU of SHEI & ENZ Consulting on "Sales Techniques and Service Delivery".

The new hires had the opportunity to benefit from this interesting training that prepares them in offering good customer service to Ecobank Rwanda clients.

As most of the new hires will be coming as cashiers, training emphasis was put on how to give a good welcoming and service to all clients who come for various operations.

Part of the topics that interested the participants were;

1. Whys is the Customer important for Ecobank and Myself
2. What is a good Service
3. The expectations of a client at a cashier desk
4. Am I also a sales person?
5. The stages of service
   
6. How to I sell to our clients etc...

At the end of course, a quiz was done and the majority passed the test.
Participants were also awarded certificates and were motivated by the Head of Human Resources Manager Ms NINSIIMA KEVIN who invited all participants to make good use of the training for the benefit of Ecobank, it's Clients, to the participants themselves and to the nation as a whole.

We hope that these new hires will give a good service to improve on the global image of Ecobank here in Rwanda.